Solutions
Knowledge Management
Knowledge bases answer “where is the document?”. Ask Compass answers “what do I do now, and where does that come from?”.
The problem
Knowledge that is stored but not used.
Policies, guides and procedures pile up in different places. Search returns long documents, and the relevant paragraph is somewhere inside.
People cannot tell whether what they found is approved or current.
Scenario
Finding what to do when a manager is away
An employee searches for “delegate”. Search lands on the exception inside the equipment procedure, with its source and version.
- Step Search “delegate”
- Source Step match inside “Request new equipment”
- Exception Exception: route approval to the delegate
- Outcome Continue the procedure from that step
Before and after
How the work changes
Without guided work
- Search returns whole documents
- Approval status is unclear
- Knowledge separate from the work
- No sign of which content is stale
With Ask Compass
- Search lands on the exact step
- Owner and version shown with the guidance
- Knowledge attached to the step that needs it
- Planned: review dates and stale-content alerts
What to expect
- Less time searching
- More confidence in the answer found
- Knowledge that stays connected to real work
These are the intended effects of guided work. Ask Compass does not publish customer results it cannot verify.
Relevant capabilities
Built from these parts of the platform
Map one of your processes with us.
Tell us about a procedure your team finds hard to follow. We will show how it would work as guided steps.