Solutions
Enterprise Automation
Automation works best when it follows a procedure people already trust. Ask Compass is designed to add system actions to guided work, with people approving anything that matters.
The problem
Automation without the procedure behind it.
Automations are often built separately from the procedures they implement, so the two drift apart and nobody can see the whole process.
When an automated step fails, the people involved do not know what to do next.
Scenario
Provisioning access for a new starter
An intended design: the HR system triggers the procedure, a manager approves, and the IT system is updated, with every action logged.
- Automation Trigger: starter added in HR systemPlanned
- Decision Sensitive systems requested?No → standard access
- Approval Data owner approves
- Automation Create accounts in connected systemsPlanned; retried and logged
- Outcome Starter notified
Before and after
How the work changes
Without guided work
- Automations separate from procedures
- Failures handled ad hoc
- No single view of the process
- Consequential actions without review
With Ask Compass
- System actions are steps in the procedure
- Failures route to a person with guidance
- One map of people and system steps
- Human approval before consequential actions
What to expect
- Automation people can understand and trust
- Clear recovery when a system step fails
- A complete record of what ran and why
These are the intended effects of guided work. Ask Compass does not publish customer results it cannot verify.
Relevant capabilities
Built from these parts of the platform
Tell us which systems your procedures depend on.
Tell us about a procedure your team finds hard to follow. We will show how it would work as guided steps.