ASK COMPASS brings your knowledge, policies and procedures into one place and guides people through them one question at a time, so every decision is consistent and traceable.
Built for support agents, banks, insurers, hospitals, telecom teams, utilities, government, factories, retailers, logistics, IT teams, pharma, BPO teams, new starters, team leads, quality teams, auditors, process owners, field crews and compliance teams.
See it in action
Amit calls to raise his debit card limit. Resham opens the procedure in ASK COMPASS, which asks her one question at a time, from checking eligibility to getting consent.
Where it helps
Agents search once, open the right procedure and follow it while the customer is still on the line. Decisions, exceptions and the policy behind each step sit right next to the step.
New hires practise real procedures step by step, with the reason for each step beside it, so they learn the job by doing it. Onboarding paths and knowledge checks are planned.
Each procedure has one published version, so every team follows the same steps and hand-offs wherever it works. When the process changes, everyone gets the change at once.
Insights show where people stop, restart or flag a step, so procedure owners know which step to improve first, then publish the fix as a new version.
Changes are drafted, reviewed and approved before they go live, and the audit log records who changed what and when. Older versions stay readable side by side.
Planned: SI that drafts procedures from documents with citations, and agents that follow published procedures step by step. A person reviews and approves every change before it goes live.
The challenge
In most organizations, that knowledge is broken in three ways. People feel it every shift, and SI inherits the same problem.
Critical steps are buried in long PDFs, old attachments and wikis nobody can navigate quickly. Static content was never built to be followed, by people or by SI.
ASK COMPASS turns documents into structured procedures, with steps, decisions and the source behind each one, that people can follow and SI can reason over.
When the real process lives in your best performer’s head, nothing gets updated. Quality changes with every shift, and “best practice” becomes whatever the person on shift remembers.
Each procedure has one published version. Everyone follows the same steps, and every change is drafted, reviewed, approved and recorded before it goes live.
Five tabs, three shared drives and a wiki. The right answer is in there, probably. Teams waste time searching and second-guessing, and SI has the same problem.
Procedures, policies and their sources live in one searchable place, each linked to the exact step where it applies.
From scattered knowledge to clear direction. See how the platform works →
SI knowledge infrastructure
Five things document-based knowledge management can’t do, and how ASK COMPASS is built to do them.
Every procedure becomes a guided run: ASK COMPASS asks one question at a time and shows the next step from the answer. Nobody has to read, interpret and hope they got it right, and the full SOP map is one click away.
Versioned procedures, review and approval before anything goes live, and an audit log of who changed what and when. Roll out a change and see exactly which version people followed. Role-based sign-in is planned.
Wikis hand people a list of articles and wish them luck. ASK COMPASS walks them through the work, step by step. Search in plain words and land on the exact step in the right procedure. No tab-hopping, no guessing.
Procedures are structured and versioned, so people and SI agents can work from the same published source. No parallel documentation, no two versions of the truth. Planned: an API for SI agents, copilots and self-service channels, with every answer tied to an approved step.
Capture the way your best people work once, then follow it everywhere: across teams, sites and regions. Onboard someone in Pune the same way as in Bengaluru, and roll out a change to everyone at once.
Industries
Banking & finance01 / 12
ASK COMPASSBanking & financeTemporary card limit increase
Has the customer passed the two-factor identity check?
KYC policy §3.2Select one option
Key capabilities
Six capabilities, one definition of how the work is done. Pick one to see what it does today.
01 · Knowledge
Write procedures as steps, decisions and exceptions, each with an owner, sources and versions.
02 · Knowledge
See every procedure as a process map, drawn from the same definition people follow.
03 · Execution
Walk people through the work one question at a time, with checklists, exceptions and linked procedures.
04 · Execution
Drafts, reviews, approvals and an audit history for every change. Sign-in and access controls are planned.
05 · Impact
See where people stop, restart or flag a step, so you know which procedure to fix first.
06 · Impact
Practise any procedure step by step today. Onboarding paths and knowledge checks are on the roadmap.
Any team. Any process.
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